30-day satisfaction guarantee
We want you to love your order. If something isn't right, contact us within 30 days of delivery at hello@hersys.store with your order number and we'll make it right.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or issue a full refund, and you won't need to return the item.
Unopened items
Unopened items in their original packaging can be returned within 30 days of delivery for a refund of the item price. Please contact us first for return instructions. Return shipping costs are the customer's responsibility unless the item was damaged, defective or incorrect.
Opened items
Because our masks and pads are single-use personal care items, opened pouches can't be returned for hygiene reasons. If you're unhappy with an opened product, contact us and we'll work with you on a fair solution.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.
Cancellations
Orders can be cancelled for a full refund until they ship. Email us as soon as possible.